Make Your Documentation Bulletproof

In three weeks (June 25) I will be presenting my signature documentation program at the 2012 SHRM Annual Conference in Atlanta entitled Seven Steps to Creating Bulletproof Documentation.  I thought I would share some tips from the program…

Words to avoid: always and never.

Manager: You are always late.
Employee: I was on-time today!

Manager: You never volunteer to work overtime.
Employee: I did last week!

Unless you are 100% accurate, the speaker (manager or HR) loses credibility and the employee may walk away thinking you are exaggerating, the conduct isn’t that bad and you are picking on them unnecessarily.

Other words to consider:
Typically
Frequently
Often
Periodically
Occasionally

Watch your words, they all count.

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